Refunds Policy

Returns & Exchanges

At Egetap, your satisfaction and success are our priorities. On rare occasions, issues may arise with our products. Rest assured—we’re committed to resolving concerns promptly and delivering a seamless experience.

Returns

We do not accept returns. Refunds are available only under our 90-Day Money-Back Guarantee detailed below.

90-Day Money-Back Guarantee

We stand behind the effectiveness of Egetap. If, after 90 days of consistent use, your average monthly Google reviews have not doubled, you’re eligible for a full refund once the product is returned.

How to Claim the Guarantee

  1. Use Consistently (90 Days): Use your Egetap products consistently for at least 90 days from the delivery date to accurately assess the impact on your average monthly Google reviews.

  2. Track Your Reviews: Keep records of your average monthly Google reviews before and during your use of Egetap. This documentation is required for your claim.

  3. Evaluate Results: If your reviews have not doubled after 90 days, compile evidence (screenshots, analytics, and relevant documentation). Claims without sufficient evidence cannot be processed.

  4. Submit Your Claim: Email support@egetap.com with your purchase details, documentation, and a brief description of your experience.

  5. Review & Refund: Our support team will verify your claim. If approved, we’ll issue return authorization and instructions. The product must be returned in its original condition. After we receive and inspect the return, your full purchase amount will be refunded within 14 business days. Return shipping costs are the customer’s responsibility.

To submit a claim, email support@egetap.com.
Note: Return shipping costs are non-refundable.

Exchanges

You have two options:

  • Option A: Return the product, place a new order for the item you want, and we’ll issue your refund once the return is received.

  • Option B: Wait for us to receive your return; we’ll then process a new order and apply your credit.

Damages & Product Issues

Reporting Damages and Issues

Please inspect your order upon receipt and notify us within 24–48 hours if it is defective, damaged, incorrect, or missing items. Prompt communication helps us resolve the situation quickly.

Defective / Product Issues

If an Egetap product appears to malfunction, we may request photos, videos, or detailed descriptions to diagnose the issue. Once confirmed defective, we’ll process a replacement.

Product Warranty

All Egetap products are covered by a 3-month limited warranty from the delivery date against manufacturing defects. If a product becomes defective within this period, we will provide a replacement. Refunds are not offered under the warranty.

To start a claim (refund under guarantee, exchange, or warranty), please use the Contact Us form on our website and select “Return Request”, or email support@egetap.com with:

  • Wrong/Damaged Items: Photo of the damaged/incorrect product and a photo of the shipping label.

  • Defective Items:

    • A short video showing the defect, and

    • A video demonstrating the full setup process from start to finish.

  • Other Issues: A detailed description and any supporting screenshots/photos/videos.

Shipping & Delivery

By placing an order, you agree to follow the procedure below for any delivery issues. Customers are responsible for providing a complete and accurate shipping address at checkout.

Pre-Shipment Cancellation

Orders can be canceled only before shipment. Once dispatched, orders cannot be canceled. To cancel, contact support@egetap.com immediately.

Items in Transit

  • No Cancellation: Once shipped, orders cannot be canceled or refunded.

  • Delayed Delivery: If your order hasn’t arrived 10 business days after the shipping date, contact support@egetap.com. We’ll investigate with the carrier.

Items Not Delivered / Non-Delivery

  • Report Within 48 Hours: If you suspect non-delivery (wrong address, return-to-sender, etc.), notify us within 48 hours of the expected delivery date at support@egetap.com with your order number and details. If you don’t contact us within 48 hours, you accept full responsibility and our services are considered fulfilled.

  • Resolution: We will investigate and may reship the item or provide instructions to reclaim your package, depending on the situation.

Marked “Delivered” but Not Received

  1. Check Your Premises: Look in all areas where a carrier may leave packages.

  2. Ask Neighbors: Packages are sometimes delivered nearby by mistake.

  3. Contact the Courier: You must contact the courier to request delivery details (e.g., GPS data, confirmation).

  4. File a Claim: If needed, open a claim with the courier.

  5. Share Proof: Provide us the claim confirmation so we can assist further.

Limitation of Liability: Egetap is not responsible for loss or theft after a package is marked “Delivered” by the carrier. Securing the delivered package is the recipient’s responsibility.

Our Commitment

Your satisfaction extends beyond purchase. For any questions, feedback, or concerns, contact support@egetap.com. We’re here to help and ensure your experience with Egetap is exceptional.

Contact
Website: https://egetap.com
Email: support@egetap.com