Shipping Policy

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Shipping Policy

Last updated: September 8, 2025

Thank you for choosing Egetap! This Shipping Policy outlines the terms and conditions for shipments of products ordered from our website. By making a purchase and using our services, you agree to the terms below.

1. Order Processing and Shipment

1.1. Orders are processed within 4 business days after payment verification. Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotions, processing may take longer.
1.2. After your order ships, we’ll send a tracking number via email (or the contact method provided at checkout).
1.3. We strive to keep items in stock. If an item is out of stock or unavailable for immediate shipment, we’ll notify you promptly with an estimated restock date or a suitable alternative.
1.4. Egetap is not responsible for delays or damage caused by the carrier or circumstances beyond our control.

2. Shipping Methods and Delivery Time

2.1. We offer multiple shipping methods (e.g., standard, express) as shown at checkout.
2.2. Estimated delivery times are displayed at checkout and depend on destination and method selected.
2.3. Delivery times are approximate and may vary due to destination, customs clearance, weather, or unforeseen events.
2.4. Any delivery date provided is an estimate, not a guarantee. Egetap is not liable for delays or any resulting damages.

3. Shipping Rates and Fees

3.1. Shipping rates are calculated based on weight, dimensions, destination, and method chosen; applicable charges are shown at checkout.
3.2. Customs duties, taxes, and import fees (if any) are the customer’s responsibility and may be collected upon delivery by local authorities.

4. Shipping Restrictions

4.1. We currently ship to the United States and Canada (US/CA) and may expand destinations in the future. If your country/region isn’t available at checkout, we’re unable to ship there at this time.
4.2. Certain products may be subject to regulatory restrictions based on item type or destination. We comply with applicable laws and reserve the right to cancel or refuse orders that violate these restrictions.

5. Order Tracking

5.1. Once shipped, you’ll receive a tracking number and instructions to track your package.
5.2. For tracking questions or issues, contact support@egetap.com and include your order number.

6. Lost or Damaged Packages

6.1. If your package is lost or arrives damaged, contact us as soon as possible at support@egetap.com. We will open an investigation with the carrier and work toward a resolution.
6.2. Please inspect your package upon delivery. If you see visible damage, note it with the delivery personnel (if possible) and notify us within 24–48 hours with photos of the packaging and contents.

7. Returns and Exchanges

7.1. For details on returns, exchanges, and our refund eligibility (including our 90-Day Money-Back Guarantee and warranty terms), please see our [Returns & Exchanges Policy] or email support@egetap.com.
Note: Return shipping costs are generally non-refundable unless otherwise stated in the Returns & Exchanges Policy.